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Tameology.™ The science of luxurious hair.™

FAQ

Where can I find Tameology products?

Tameology Haircare is sold exclusively at tameology.com, at authorized salons/retailers, and by registered Tameologists™. Authorized salons and retailers will have official Tameology signage displayed. If you believe you have purchased Tameology products from an unauthorized dealer, please contact us at info@tameology.com.

How can I carry Tameology in my salon?

Please email retailer@tameology.com.

Do you offer free samples?

Yes, we do! The best way to find out about our free sample giveaways is to follow Tameology on Instagram and like Tameology on Facebook.

How do I cancel an order?

Unfortunately, after an order is placed, it cannot be canceled.

Is your website secure?

Tameology.com works to protect your personal information and credit card detail when you shop with us online. We use Secure Sockets Layer (SSL) technology - the industry standard - to encrypt the personal information and credit card detail you provide during the order process. To ensure the security of your personal information, you should always provide that information over a secure connection.

What payment options do you offer?

Payment can be made via credit card (American Express, MasterCard, VISA, Discover) or via PayPal.

Do you collect sales tax?

Yes, we collect sales tax in accordance with the state the items will be shipped to.

When will my order ship?

Orders are shipped after processing, which takes about 2-3 business days (after order placement).

When will I receive my order?

Please see our shipping policy here. Keep in mind, shipping times do not include a processing period of 2-3 business days.

What are your shipping rates?

You can find our shipping rates here.

Do you ship outside of the United States?

Currently, we only ship to the contiguous United States, Alaska, Hawaii, Puerto Rico, the US Virgin Islands, and AFO/FPO addresses.

What is your return policy?

You can find our return policy here.

Where should press inquiries be directed?

For press inquiries, please email press@tameology.com.

How do I update my billing or shipping information?

You can update your billing or shipping address in your account.

How do I register?

You can register for an account here.
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